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About Me

ICT Administrator

I have expertise in business application installation, software updates, troubleshooting, and ICT equipment management.

• Strong interpersonal skills
• Detail-oriented
• Committed to providing exceptional customer service

To top it all with a bachelor's degree in Computer System Engineering.

Skills
Detail-oriented

I pay close attention to deal with a strong focus on accuracy.

01

Pressure Proof

I am able to work effectively in high-paced environments.

02

Team-oriented

Excellent communicator and inter-personal skills.

03

Problem Solver

I'm an efficient proactive problem solver.

04

Experience

My Work Experience

Jan - Jul 2022
BOTSWANA ASH PTY (LTD)

Intern | Support | Helpdesk

• Installing business applications (Syspro, Sage300,People, EMS).

• Ensuring that company machines are updated with latest patches (ManageEngine Desktop central) Create user accounts.

• Troubleshooting printer issues.

• Setting up workstations for new employees Installing security application such as Minecast ,Forticlient in user machines to run security check. Computer Repair, Maintenance and upgrade.

• Recording new ICT equipment and labelling.

• Techinal managament of ICT equipment with ManageEngine ServiceDesk.

August 2023 - Present
BAYPORT FINANCIAL SERVICES

IT Infrastructure Officer

• Ensuring that company machines are updated with latest patches (BritSmith).

• Create user accounts.

• Setting up workstations for new employees.

• Installing security application such as Minecast ,Forticlient in user machines to run security check.

• Computer Repair, Maintenance and upgrade.

• Recording new ICT equipment and labelling.

• Techinal managament and support of ICT queries to all branches nationwide.

• Managing Business Applications Collecting backup tapes from data center to secondary data centre.

• Profiling and Keeping IT Assest Live Tracker up to date.

• Remote Printer server management.

• Training of users into new systems.

• Procurement of ICT equipment I.e sending of RFQ's and compiling a competitive schedules for specified items or services.

Education

My Academic Journey

2019 - 2023
UNIVERSITY OF SUNDERLAND

Bachelor(Hons) Computer Systems Engineering.

June 2023
AMAZON WEB SERVICE (Certificate)

Amazon Cloud Foundations.

June 2023
CISCO (Certificate)

Introduction to CyberSecurity.

References

Ame consistently goes above and beyond to deliver outstanding results. Their dedication, commitment, and attention to detail have been invaluable to our team.

I highly recommend Ame for any project or task; you can trust that they will excel and contribute significantly!

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Abel Ratsatsi

SENIOR SYSTEM ADMNISTATOR